Running a successful business of any size requires expert IT support. A lot of entrepreneurs contact these professionals at the first sign of problems.
While that approach certainly ensures that minor complications don’t turn into larger issues, it’s important to note that not every technical issue requires an expert on-site.
In fact, these DIY IT support tips could end up saving you time and money.
Devices running slowly
Whether you provide employees with smartphones and tablets or simply created a bring your own device (BYOD) policy for your organization, there will be times when these useful gadgets fail you. One of the biggest issues faced with mobile devices is their apparent sluggishness over time.
If an employee complains of a slow device, it’s often an issue of available storage. Depending on the device, go into Settings and then either Storage or Usage to see how much space is still available.
If it’s 500 MB or lower, you’re likely to have some serious speed issues. You can fix this by clearing the cache or deleting unnecessary apps.
Also, keep in mind that iPhones will slow after new updates. This is why searches for “slow iPhone” more than triple upon release of a new version of the OS.
If none of these seem to be the issue, remember that business ransomware attacks have evolved and can affect your devices just as easily as your computer. This issue would require professional IT support.
Computer randomly shuts down
Of the numerous things that ransomware can do, shutting down your computers is one of the scariest. And since small businesses are the top target of hackers, this isn’t the rare occurrence you might think it is.
But if you’re only having issues with one machine, malicious software may have nothing to do with it. The computer could just be overheating, overloaded or have a hardware issue.
For laptops, the fix could be as simple as purchasing a low-cost stand or using compressed air to clear the vents. This can also work for desktop computers, but you should also look inside the tower to ensure it’s not packed with dust.
This seemingly minor issue can eventually destroy your machines, so never take overheating lightly.
Computer isn’t starting up
What if your computer won’t even start up? If you’re protected against cybersecurity attacks and believe a malicious program isn’t to blame, there are several quick fixes that may solve your problem.
You’ll first want to check that the power cables are tightly secured into the outlet and machine. If they’re loose, they might as well be unplugged altogether.
You should also try plugging directly into the wall to ensure a faulty power strip isn’t to blame. Plugging other devices into the same outlet could also help identify a possible electrical issue.
If this is occurring with a laptop, try removing its battery and plugging the machine directly into the wall. If that works, it simply means that the computer’s battery needs to be replaced.
Keep in mind that the dangers of BYOD policies mean an employee’s personal laptop may have been infected. Since this is true for your desktops as well, you need to contact IT support immediately if these quick fixes don’t work.
Know when to get help
Small and medium-sized businesses (SMBs) can typically handle minor IT support issues without needing expert assistance.
It’s important to point out, however, that major complications can get serious quickly if you don’t seek help. You can utilize these do-it-yourself tips to decrease your number of service calls, but never be afraid to reach out to your IT support company if something seems beyond your grasp.
It could literally save your entire network.